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Thoughts & Views

Your company has an impact on the lives of many people and organisations. All of these people and organisations are your stakeholders – they have a stake in your company’s financial, environmental and social performance (triple bottom-line).

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What South Africa can teach the world? Indeed. In contemplating the content for this blog, I had to ask myself and those close to me the same question. As a strategist I usually place the hard business goals as the pebble in the strategy centre, but is this the most valuable lesson we can teach?

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It is unavoidable that at some point, your business will suffer a failure that disappoints customers. How your company reacts, explains, removes the pain, and takes accountability for its actions, signals how you think about customers and the collective heart of your organisation.

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