An immediate response is crucial when managing a crisis
Source Jeane Stone
It is unavoidable that at some point, your business will suffer a failure that disappoints customers. How your company reacts, explains, removes the pain, and takes accountability for its actions, signals how you think about customers and the collective heart of your organisation.
When your job hinges on how well you talk to people, you learn a lot about how to have conversations -- and that most of us don't converse very well. Celeste Headlee has worked as a radio host for decades, and she knows the ingredients of a great conversation: Honesty, brevity, clarity and a healthy amount of listening.
Stone keenly takes part in the global conversation and embraces all digital platforms to highlight issues relating to the communication environment. Clients also benefit through Stone’s promotion and recognition of their activities.
Stone in Johannesburg
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A Nation Builder is passionate about our country, realises its immense potential and is committed to investing – responsibly, generously and strategically – in the future of our nation. Stone is proud to be a Nation Builder Business.