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Thoughts & Views

What South Africa can teach the world? Indeed. In contemplating the content for this blog, I had to ask myself and those close to me the same question. As a strategist I usually place the hard business goals as the pebble in the strategy centre, but is this the most valuable lesson we can teach?

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It is unavoidable that at some point, your business will suffer a failure that disappoints customers. How your company reacts, explains, removes the pain, and takes accountability for its actions, signals how you think about customers and the collective heart of your organisation.

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How do you engage employees to become self-motivated and perform well time and again? Here are a few tips.



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